Explore our showrooms at 15541 Cabrito Rd, Van Nuys CA 91406 ・3200 North Figueroa Street, Los Angeles CA 90065

For additional information or inquiries email grandbifolddoors@gmail.com or call us at (714) 951-8969

SALES TAX EXCLUDED

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Warranty

10-Year Limited Warranty

This Limited Warranty applies to all aluminum products—including bifold doors, French doors, multi-slides, pocket doors, windows, entry doors, and interior aluminum products—manufactured and/or sold by Grand Bifold Doors. Our products are built to match specifications provided by distributors and are intended for installation and use by the original end user in either residential or commercial applications, subject to the terms outlined below.

Products are warranted to be free from defects that would make them unserviceable or unfit for normal, intended use for a period of 10 years from the invoice date for residential use, and 5 years for commercial use. The "invoice date" refers to the date on the invoice issued by Grand Bifold Doors to the purchasing party.

Coverage Details

This warranty is non-transferable and applies only to the original purchaser. No distributor, dealer, or representative is authorized to modify this warranty.

Installation is the sole responsibility of the distributor, customer, contractor, or installer. Grand Bifold Doors is not liable for issues caused by third-party installation or modification. The warranty is void if the product is altered in any way from its original delivered condition.

In the event of a valid claim, Grand Bifold Doors will, at its sole discretion:

  1. Repair the product, or

  2. Replace the product in its original condition.

If a product is replaced, the new item will carry the remainder of the original warranty period. Labor, installation, finishing, or other incidental costs are not covered.

If any on-site warranty work is performed, the customer must provide safe access and assume responsibility for any equipment required to ensure worker safety. Defects must be reported within 5 days of delivery, or the product will be considered accepted and free of defects.

After this period, we offer a one-time free replacement for defective hardware. Shipping is the customer’s responsibility. Defective items must be returned to Grand Bifold Doors within 14 days of receiving a replacement, including all parts, accessories, and documentation. Customers must provide a valid payment card at the time of return request. If the defective item is not returned within the specified timeframe, your card may be charged.

Pre-Installation Responsibility

It is the buyer’s responsibility to inspect all products upon delivery and before removing or damaging any existing structures. If a product is incorrect or damaged, it must not be installed. Contact Grand Bifold Doors immediately to arrange for return and correction. Do not install a product that requires correction.

Limitations and Exclusions

This warranty does not cover the following:

  1. Products not sealed on all six surfaces with three coats of exterior-grade clear topcoat or paint.

  2. Improper installation, including lack of sill pan, inadequate header support, or building flaws.

  3. Unsafe or inaccessible installation sites.

  4. Alteration or modification of factory components.

  5. Damage from improper or lack of adjustment.

  6. Lack of regular maintenance (proof may be required).

  7. Products altered after leaving Grand Bifold Doors’ possession.

  8. Warp in panels up to 1/4" in sizes up to 40" x 96".

  9. Electric operators added post-delivery.

  10. Damage from misuse, accidents, natural disasters, or corrosive environments.

  11. Installations in non-owner-occupied buildings (e.g., vacation rentals).

  12. Unauthorized repairs.

  13. Finish corrosion from exposure to salt, harsh cleaners, or environmental contaminants.

  14. Water/wind penetration on in-swing units or modified high track systems.

  15. Normal wear and tear or hardware finish changes.

  16. Glass damage not reported at time of delivery.

  17. Glass with protective film left on for over 2 months.

  18. Third-party-supplied glass.

  19. Minor glass imperfections within industry tolerance.

  20. Iridescence in tempered glass (normal and expected).

  21. Improper drainage or site issues.

  22. Condensation or frost on interior/exterior surfaces.

  23. Screen misuse or wear from environmental exposure or animals.

Note: Screens are not designed to contain pets or children and must not be used for that purpose.

Seacoast and Saltwater Environments

Due to the corrosive nature of these areas, products installed in such environments are subject to faster wear. Additional care and conditions apply:

  • Clean all surfaces monthly with mild soap and water.

  • Prevent sand and debris buildup.

  • Hardware and finishes are not warranted in these environments.

  • Exposed aluminum must be touched up immediately if scratched.

  • Custom paint finishes are only warranted for 1 year.

  • Claims must be submitted within 30 days of noticing an issue.

Warranty Claims

If you have a claim, contact the dealer you purchased from. Dealers must submit claims with the Grand Bifold Doors invoice number, and full purchase details to:

grandbifolddoors@gmail.com

Please include:

  • Date and place of purchase

  • Nature of the issue

  • Your full name, address, and phone number

Allow at least 30 days for our team to review and inspect the product on site if necessary.

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